FAQ

FAQ

Who can use the 1-UP?: 1-UP, The one hand hair tie can be used by many and is most useful for those of us who are living with with affected mobility such as; amputees, congenital conditions, paralysis, arthritis, RSI, broken arm/wrist, post operative recovery and others.

Will it work for me?: Click here for the post I wrote that touches on the basic movements you’ll need to be able to do.

What is the difference between the stretchy and basic hair ties?: I use two different types of elastics. The major difference is how it feels and its elasticity. Stretchy is like cotton, soft and ribbed and will stretch further than the thicker basic version. The other elastic is nylon covered and smooth. It is very much the same as used in a normal hair tie. Both work fine to create a ponytail.

Will it work on my hair?: So far I’ve had success with my own curly mess, fine hair, thick hair and afro-american type hair.

Where do you ship to?: I ship to where ever the post man goes. All orders will be sent via Australia Post. I’ll use their Airmail service for international orders – there is no tracking available with the Airmail service.

How long will it take to get to me?: I will post the order out within 3 days of payment receipt. Australia Post should get the order to you (on average) within 5-9 working days. Some times your local mail service provider will take longer to deliver your order.

I don’t have a PayPal Account/I don’t want to pay online: Payment for orders can be processed either via PayPal or Bank Transfer. Please email me if you wish to go down the bank transfer path.

1-UP, The one hand hair tie slides out of my hair: It’s all in the tension/pull you use when creating the initial loop. If you can get it nice and tight, it will hold your hair up.

Returns – It didn’t work for me, I’d like to return it and get a refund: I’m sorry to hear it didn’t work for you. Have we had a one-on-one Skype session yet? If not, email me and I’ll see if I can help you. If you’re certain the hair tie will not work for you, you can send it back and I will refund the price you paid for the hair tie(s).